Business Continuity Planning’ or ‘Crisis Management’ is about the development, implementation and maintenance of an action oriented process which is capable of responding to an interruption to operations however caused whether physical damage, utilities, key equipment, technology, personnel or outside interests affecting the your operations and reputation.
Hotels have a unique offering that cannot just be re-created just down the road if they were to be a serious loss. It is therefore essential to understand your business and manage your most vulnerable exposures, these may include any of the following:
- Location
- Access
- Buildings
- Reputation
- Data
- Kitchen
- Michelin * Chef
- Specialist Equipment
- Services
- Gas
- Water Treatment
- Electricity
- Other hazards unique to you
We would work with your ‘Management Team’ to manage these risks and minimise the disruption that the hotel suffers. The focus of attention will be to work in partnership with your management team during the contract period. An effective plan will prove to be invaluable in the event of a major disruption to your business. It will also be looked upon favourably by your insurers.